Executive Summary

San Diego-based Lytx supports fleets around the world with a goal that no commercial driver will ever be the cause of a collision. Using the world’s largest driving database of its kind, Lytx helps protect and connect thousands of fleets and more than 1.3 million drivers worldwide. 

Pramata’s Repository as a Service has enabled Lytx to organize and digitize 50,000+ contracts and orders across 4,000+ customer accounts into one centralized view. What began as a solution design focused solely on digitizing contracts for the legal department has quickly resulted in unexpected benefits across the entire organization—including client  success, operations, finance and sales. With a comprehensive solution allowing it to facilitate rapid growth, Lytx can now:

• Better understand and support customer relationships

• Anticipate future renewals

• Reevaluate product bundling, pricing and key commercial terms

• Focus on giving equal attention to every single customer

Challenges

• Rapid growth meant a manual process for contract data was no longer scalable

• Customer contracts and associated documents were stored in several places, owned by people across various teams in the organization

• No centralized record keeping on change orders made it laborious to research customer contract data

Solution Benefits  

• A ‘single source of truth’ for all customer contracts allows sustainable, scalable insight

• Lytx can leverage renewals and renegotiations to maximize revenue and customer satisfaction

• Sales team can quickly find accurate, up-to-date contract data, saving time and allowing a more informed approach to upgrades, renewals and negotiations

• Improved contract visibility, data reliability and a centralized document repository allowed Lytx to create an entirely new, more efficient customer interaction workflow around the data derived from Pramata

• Pramata enabled discovery of untapped opportunities to service accounts and provide an even better customer experience